Seasonal Customer Service Advocates at Paper Culture

Paper Culture

Seasonal Customer Service Advocates

Temporary in Millbrae, CA

As a Customer Service Advocate, you will be part of fun but crazy time at Paper Culture. This job definitely requires a high "happiness quotient" -- we see ourselves as being incredibly lucky to be asked to be a part of people's life events -- it's a privilege for us, and we want our customers to know that. It will be incredibly fast paced, exciting and yes, stressful at times though we promise to have some fun! Many of our formal seasonal employees come back just to say hi and even join us again on our seasonal teams.

You’ll work via phone, email, or chat to interact with our customers, utilizing organizational and detail-oriented skills with the help of our service platforms to respond to customer inquiries, providing information and solutions. Interacting with a high volume of customers every day, you’ll hone in on your interpersonal and problem-solving skills.

Below are our requirements, based on the qualities of teammates past who have really excelled during this time:

  • Ability to work flex hours during evenings and weekends on a rotation basis
  • Passion for working with people and can-do positive attitude
  • Proactive, yet flexible
  • Strong overall computer skills
  • Attention to detail
  • Experience working directly with customers, partners and suppliers via both email and phone
  • Superior communication skills via email and phone
  • Experience working with Excel and other Microsoft Office applications
  • Strong command of English grammar and spelling with a good eye for proofreading and copy editing
  • Job requires working on the computer almost the entire day
  • Strong command of Mac Apple OS
  • Weekend rotations required
  • Available for morning or evening shifts

Position Details

  • Incredible personal satisfaction from being a part of a fast paced, entrepreneurial team (really, we're not kidding, that's the best part!
  • On-site position in Millbrae, CA (walking distance from Caltrain, BART and major bus lines)
  • Position is for the period from Nov 1 - Dec 21st
  • Competitive hourly rate

To apply, please email the following items:

  • Resume
  • Latest salary or salary requirements
  • Optional: cover letter

No recruiters please.